subscription renewal – Qilowatt https://docs.qilowatt.eu/en/ Thu, 30 Oct 2025 10:29:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.4 https://docs.qilowatt.eu/wp-content/uploads/2025/08/cropped-cropped-527027273_25002846699317774_491633004174988328_n-32x32.webp subscription renewal – Qilowatt https://docs.qilowatt.eu/en/ 32 32 New Subscription / Renewal https://docs.qilowatt.eu/en/docs/subscription-renewal/ Tue, 02 Sep 2025 11:32:30 +0000 https://docs.qilowatt.eu/docs/subscription-renewal/ Introduction
An active subscription is required to use the Qilowatt service. If you wish to extend your subscription, you need to start a new subscription in the app. Note! New subscription = subscription renewal.

Prerequisites

• You have already joined the Qilowatt service and have had at least one active subscription
• Internet connection available

Step-by-step Guide

1. Log in to the Qilowatt app and select “Subscriptions” from the menu.
2. Click the “New Subscription” button.
• Although this is a renewal, it is done by creating a new subscription.
3. A pop-up window will open.
4. Select from the drop-down menu:
• the device for which the subscription will be valid,
• the subscription period.
5. Select payment method (bank).
6. You will be redirected to the online bank, where you can confirm the payment.

Result

The subscription has been successfully renewed and the service will continue without interruption.

If it Doesn’t Work

• If the payment fails, check your online banking settings or try again later.
• If the problem persists, contact our team: support@qilowatt.eu
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