---
title: New Subscription / Renewal
description: "## Introduction An active subscription is required to use the Qilowatt service. If you wish to extend your subscription, you need to start a *new subscription* in the app. Note! **New subscription = subscription renewal.** ## Prerequisites • You have…"
url: "https://docs.qilowatt.eu/en/docs/subscription-renewal/"
updated: "2025-10-30"
category: Account and Subscription
tags:
  - App
  - subscription
  - subscription renewal
  - User account
---

# New Subscription / Renewal

## Introduction

 An active subscription is required to use the Qilowatt service. If you wish to extend your subscription, you need to start a *new subscription* in the app. Note! **New subscription = subscription renewal.**

## Prerequisites

 • You have already joined the Qilowatt service and have had at least one active subscription
• Internet connection available

## Step-by-step Guide

 **1.** Log in to the [Qilowatt app](https://app.qilowatt.it/) and select **“Subscriptions”** from the menu.
**2.**Click the **“New Subscription”** button.
• Although this is a renewal, it is done by creating a new subscription.
**3.**A pop-up window will open.
**4.**Select from the drop-down menu:
• the device for which the subscription will be valid,
• the subscription period.
**5.**Select payment method (**bank**).
**6.**You will be redirected to the online bank, where you can confirm the payment.

## Result

 The subscription has been successfully renewed and the service will continue without interruption.

## If it Doesn't Work

 • If the payment fails, check your online banking settings or try again later.
• If the problem persists, contact our team: [support@qilowatt.eu](mailto:support@qilowatt.eu)