Device Management – Qilowatt https://docs.qilowatt.eu/en/ Tue, 14 Oct 2025 12:37:30 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://docs.qilowatt.eu/wp-content/uploads/2025/08/cropped-cropped-527027273_25002846699317774_491633004174988328_n-32x32.webp Device Management – Qilowatt https://docs.qilowatt.eu/en/ 32 32 Changing WiFi Network for Qilowatt Devices https://docs.qilowatt.eu/en/docs/hanging-wifi-network-for-qilowatt-devices/ https://docs.qilowatt.eu/en/docs/hanging-wifi-network-for-qilowatt-devices/#respond Tue, 14 Oct 2025 12:25:32 +0000 https://docs.qilowatt.eu/docs/hanging-wifi-network-for-qilowatt-devices/ Introduction
If your home router has been replaced or the WiFi network name has changed, you don’t need to reset your Qilowatt device.
You can simply add the new WiFi network credentials directly in the device settings, so it can automatically reconnect to the updated network.

Step-by-step Guide

1. Open WiFi settings in the Qilowatt app

1. Open the Qilowatt app.
2. From the left-hand menu, go to My Devices and select the device you wish to update.
3. Scroll to Device Info and click Edit.

2. Add a new WiFi network

1. The WiFi configuration view will open.
• The field SSID 1 shows the currently active network name.
• The password field is not displayed.
2. To add a new or backup network, click WiFi 2.
3. Enter the following:
• SSID 2 – the new WiFi network name
• Parool – the password for the new WiFi network
4. Click Save.

Now the device is configured to connect automatically to the new (or alternative) WiFi network.

⚠️ Make sure that the network name and password are entered exactly as they appear — pay attention to uppercase/lowercase letters and symbols.
Any mismatch will prevent the device from switching to the new network.

2. Using the default Recovery network

All new Qilowatt devices have a predefined alternative network (SSID 2) called Recovery.
This allows the device to connect automatically if the main WiFi network is unavailable.

Default Recovery network details:
• SSID 2: Recovery
• Password: a1b2c3d4

If you enable a mobile or computer Hotspot using the same network name and password, the Qilowatt device will automatically connect to it when the main network is offline.

Result

The Qilowatt device has successfully connected to the new or alternative WiFi network.
The system will continue operating without the need to reset or reconfigure the device.

If it Doesn’t Work

• Make sure the WiFi network uses 2.4 GHz frequency.
• Double-check that the network name and password are correct.
• Try restarting the Qilowatt device.
• If the issue persists, contact: support@qilowatt.eu
]]> https://docs.qilowatt.eu/en/docs/hanging-wifi-network-for-qilowatt-devices/feed/ 0 Replacing a Qilowatt Device with the Same Model https://docs.qilowatt.eu/en/docs/replacing-a-qilowatt-device-with-the-same-model/ https://docs.qilowatt.eu/en/docs/replacing-a-qilowatt-device-with-the-same-model/#respond Tue, 14 Oct 2025 11:49:30 +0000 https://docs.qilowatt.eu/docs/replacing-a-qilowatt-device-with-the-same-model/ Introduction
This guide applies to all Qilowatt devices.
Replacement can only be done with the same device model – for example, a Modbus R2 can only be replaced by another Modbus R2.
In that case, all previously configured settings on your account will remain unchanged.

⚠️ Replacement is only possible if the offline device has not been deleted from your account.

Step-by-step Guide

1. Resetting and connecting the device to Wi-Fi

1. Do not delete the offline device from your account before resetting and reconnecting it.
2. Perform a factory reset by holding the reset button for at least 45 seconds.
3. Perform a restart – disconnect the power for about 5 seconds, then turn the device back on.
4. Using your phone or computer, check whether a Wi-Fi network named Qilowatt-XXXXXX is visible.
5. Connect to the Qilowatt Wi-Fi network.
• If a popup window appears, confirm the connection.
• If the setup window does not appear automatically, open a browser and go to 192.168.4.1, then press Enter.
6. Select your home Wi-Fi network and enter:
• Your Qilowatt App email address
• Your Wi-Fi password, then click Save.

If the information is correct, the device will connect automatically and confirm the connection.

Wait 3–4 minutes, then check whether the device appears on your Qilowatt account.

2. Replacing the device in the Qilowatt App

If the setup window returns to the first screen, verify:
• The Qilowatt App email is entered correctly.
• The Wi-Fi password is correct.

Ensure capital and lowercase letters are entered accurately in both email and password.

3. Connection check and troubleshooting

1. Log in to your Qilowatt App account.
2. On the dashboard, you should see three devices.
3. Click on the offline device in your account:
4. Click on Edit in the device information:
5. Click Replace device:
6. From the dropdown, select the new device of the same type.
7. Click Start replacement process.

No confirmation message will appear – the replacement process runs automatically.

4. Final check

• Wait 5–6 minutes for the replacement to complete.
• Once successful, the previous offline device will be deleted automatically.
• Verify that all previous settings are preserved and the new device is visible on your dashboard.

Result

The device has been successfully replaced. All previous settings remain active, and the new device is now fully operational.

If it Doesn’t Work

• If the new device doesn’t appear on your account, repeat the reset and Wi-Fi connection process.
• If the issue persists, contact support@qilowatt.eu
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